Privacy & Cookie Policy

Luxury Garden Buildings UK Ltd is the “data controller” for the personal information described here. You can reach us at:

• Unit 3C, Flag House, Ashworth Road, Blackpool, FY4 4UN
• [email protected]
• 01253 366355 / 07817 301809

As a UK business that handles personal data, we are (or will be) registered with the Information Commissioner’s Office (ICO). [Add your ICO registration number here once confirmed.]

We only collect the information we need to respond to you and to design, quote for and build your garden room. This is information you give us directly when you make an enquiry (through the contact form, the 3D builder, by email or by phone) and typically includes:

• your name;
• your contact details (email address, phone number);
• the address or details of the property where the building would go, when you share it for a site visit or quote;
• details of the building you’re interested in (model, size, cladding, glazing and other options) and anything you tell us about your project.

We do not ask for, or want you to send us, any payment card details or sensitive personal information through this website.

We use the information above to:

• reply to your enquiry and answer your questions;
• arrange a site visit and prepare a tailored quote or design for you;
• manage your order and build, and provide aftercare, if you go ahead;
• keep records we are required to keep (for example for tax).

Our lawful bases for using your information are:

• Taking steps at your request before entering a contract: to respond to your enquiry and prepare a quote;
• Our legitimate interests: to run and grow our business and respond to potential customers, in a way you would reasonably expect;
• Performance of a contract: if you place an order with us;
• Legal obligation: where we must keep records by law;
• Consent: if you ever opt in to marketing from us. You can withdraw that consent at any time.

We will only send you marketing if you have asked us to or are an existing customer and have not opted out, in line with the Privacy and Electronic Communications Regulations (PECR). Every marketing message will include an easy way to unsubscribe.

Our 3D garden-room builder runs entirely in your own web browser: moving the sliders and choosing options does not send anything to us. We only receive the details of your design if you choose to send them to us as an enquiry (for example using the “Request my quote” button, which opens an email to us containing the specification you built).

We have deliberately kept this website simple. It does not use advertising or analytics cookies, and we do not track your activity across the web or build a profile of you.

Any cookies or similar storage used are limited to what is strictly necessary to serve the site securely and reliably (for example, basic protections set by our hosting provider). Because these are essential to delivering the website you asked for, they do not require a consent banner under PECR. If we add analytics or any non-essential cookies in future, we will update this policy and ask for your consent first.

We do measure two things, and both are deliberately built so that nothing is stored on your device and nothing identifies you:

• How many people visit which pages. This is counted by Cloudflare Web Analytics, which sets no cookies, does not fingerprint your browser, and cannot follow you to other websites.
• How the 3D builder gets used - which models, sizes and options are chosen, and at what point people stop. This tells us what to build and what to stock. It is not linked to you: the reference that groups one design session together is a random number held in the page’s memory, which is discarded the moment you close or reload the tab, and it is never stored on your device.

If you go on to send us an enquiry, that enquiry is of course linked to the details you give us. The measurements above are not connected to it.

We do not sell your personal information, and we don’t share it with anyone for their own marketing. We do use a small number of trusted service providers who process information on our behalf and only on our instructions, such as:

• our email provider, which we use to receive and reply to enquiries;
• our website hosting provider, which serves this site to your browser;
• if we connect the enquiry form to a form-handling service in future, that provider would receive form submissions on our behalf.

We may also share information where we are required to by law, or to establish, exercise or defend legal claims.

We aim to keep your information within the UK. Some of our service providers may process information on servers outside the UK. Where that happens, we make sure appropriate safeguards are in place (such as UK “adequacy” regulations or an International Data Transfer Agreement) so your information remains protected.

We keep enquiry information only for as long as we need it to deal with your enquiry and any project that follows, and then for as long as we are required to keep records (for example for tax and warranty purposes). After that we securely delete or anonymise it.

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information in certain circumstances;
• ask us to restrict or object to how we use your information;
• ask us to transfer your information to another provider;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please email [email protected]. We will respond within one month.

We hope to resolve any concern you have, so please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. When we do, we will change the “last reviewed” date at the top of this page.

If you have any questions about this policy or how we handle your information, please email [email protected] or call 01253 366355.